Returns and Complaints

Please label the shipment with your order number or include the invoice inside the package.
Fill out the sample form and send it by email or attach it to the shipment.
In case of any doubts and questions, do not hesitate to contact us; we are happy to assist you!

*To return the goods, the original box is not required.

Address for returning or exchanging the merchandise you intend to send.

Recipient: The Bears, spol. s.r.o.
Street: Nerudova 929
ZIP code: 256 01
City: Benešov
Email: reklamace@the-bears.cz
Phone: +420 602 590 790

Sample form for download.